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    Customer Service Skills for Success Study Set 1
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    Exam 5: Listening to the Customer
  5. Question
    Open-End Questions Start with Words Like Who, When, What, How
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Open-End Questions Start with Words Like Who, When, What, How

Question 11

Question 11

True/False

Open-end questions start with words like who, when, what, how, and why and are used to engage others in conversation or to gain input and ideas.

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