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    Customer Service Skills for Success Study Set 1
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    Exam 5: Listening to the Customer
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    ________ Is the Ability to Gain, Store, and Retain Information
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________ Is the Ability to Gain, Store, and Retain Information

Question 45

Question 45

Multiple Choice

________ is the ability to gain, store, and retain information in the brain for later application.


A) Comprehension
B) Response
C) Recognition
D) Memory

Correct Answer:

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