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  3. Study Set
    Customer Service Skills for Success Study Set 1
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    Exam 5: Listening to the Customer
  5. Question
    Closed-Ended Questions Are Typically Used to ________
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Closed-Ended Questions Are Typically Used to ________

Question 47

Question 47

Multiple Choice

Closed-ended questions are typically used to ________.


A) determine customer needs.
B) verify information already given.
C) gather a lot of detailed information.
D) uncover background data.

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