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    Customer Service Skills for Success Study Set 1
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    Exam 4: Nonverbal Communication Skills
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    Which of the Following Is Most Likely to Damage the Customer-Provider
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Which of the Following Is Most Likely to Damage the Customer-Provider

Question 21

Question 21

Multiple Choice

Which of the following is most likely to damage the customer-provider relationship?


A) Using paralanguage
B) Performing perception checking
C) Using a lot of jargon
D) Communicating nonverbally

Correct Answer:

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