In Order to Be the Most Successful in a Customer

Multiple Choice

In order to be the most successful in a customer service environment, service providers must ________.

A) develop the skills necessary to interact with both men and women
B) learn to focus on the behaviors of women, because they make up the largest customer base
C) learn to focus on the behaviors of men, as they are more often the decision-makers
D) ignore any gender differences and treat every customer identically