To Ensure the Success of an Organization's Customer Service, a Service

Multiple Choice

To ensure the success of an organization's customer service, a service professional should do which of the following?

A) Continually reevaluate what he/she does on a daily basis when dealing with customers
B) Communicate the organization's internal policies, practices, or politics to customers
C) Focus on attracting new customers rather than trying to retain existing customers
D) Always use "they" language when dealing with customers