Multiple Choice
________ is defined as a group of processes in an organization that makes service seamless to customers by ensuring that things work properly and the customer is satisfied.
A) Customer-friendly system
B) Employee empowerment
C) Product development
D) Management information system
Correct Answer:
Verified
Correct Answer:
Verified
Q42: What is another advantage of empowerment?<br>A) It
Q43: To ensure the success of an organization's
Q44: Which of the following is a characteristic
Q45: In the past, a company's primary approach
Q46: Retail and service organizations should _.<br>A) focus
Q48: The service delivery system of an organization
Q49: Which of the following approaches helps companies
Q50: Emma is the manager of a small
Q51: In a direct contact environment, customers interact
Q52: Which of the following guidelines should customer