Solved

Because of a Service's ____, Standardization and Quality Are Difficult

Question 35

Multiple Choice

Because of a service's ____, standardization and quality are difficult to control.

A) intangibility
B) inseparability
C) homogeneity
D) heterogeneity
E) perishability

Related Questions

Q30: Many services have aspects that consumers may

Q31: The nonprofit organization does not need to

Q32: Production and consumption of services must simultaneously

Q33: How does the marketing mix (product, price,

Q34: Credence qualities are attributes, such as taste,

Q36: The willingness and readiness of employees to

Q37: Scenario 13.1 Use the following to answer

Q38: H&R Block, a major tax preparation firm,

Q39: The ability to customize services to match

Q40: Any service provider that offers time-sensitive services