True/False
Service quality is defined as the company's perception of how well a service meets or exceeds customer expectations.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q66: Carlos is speaking to his brother about
Q67: You recently began working as the marketing
Q68: The education a student gets is an
Q69: Sales promotion activities of a nonprofit organization
Q70: In most service industries, customer-contact employees are<br>A)
Q72: Because services are intangible by nature, marketers
Q73: How does the promotion of services differ
Q74: Hair stylists find it challenging to standardize
Q75: A sign in a doctor's office waiting
Q76: Which of the following service characteristics results