Which of the Following Statements About Claims in Business Communication

Multiple Choice

Which of the following statements about claims in business communication is true?

A) They should always be conveyed through a paper trail instead of a phone call.
B) They should invariably start with a buffer because this will ensure that they are seen as valid.
C) They should include supporting facts such as what went wrong and the extent of damage.
D) They should be free from identifiers because those tend to cloud a reader's judgment.
E) They should ambiguously state the problem at the end of a message.