Which of the Following Statements About Using Technology for Negative

Multiple Choice

Which of the following statements about using technology for negative messages is true?

A) Employers should avoid using social media for communicating negative messages.
B) Handling communication on social media is a rote operation for most companies.
C) An ill-conceived response to a posting rarely goes viral.
D) Getting into a heated discussion on a public forum probably will benefit business.
E) It is far better to work out a customer problem online.