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    Exam 2: Adapting Your Message to Your Audience
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    Whenever You Are Communicating with Customers About Features That Are
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Whenever You Are Communicating with Customers About Features That Are

Question 20

Question 20

True/False

Whenever you are communicating with customers about features that are not unique to your organization, it is wise to present both the benefits of the features themselves and the benefits of dealing with your company.

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