When Writing a Document for Multiple Audiences, Which of the Following

Multiple Choice

When writing a document for multiple audiences, which of the following practices should be adopted to effectively address the audiences' different needs?

A) using personal pronouns to ensure that all members of the audience interpret the text in a similar fashion
B) writing the document in an informal style if it is meant for both internal and external audiences
C) presenting background and explanatory information under the same heading
D) using a table of contents so that readers can turn to the portions that interest them
E) letting readers know late in the document that a glossary exists