Question 1

________ is part of the ________ process and involves sending goods that are in the warehouse to customers.

Accepted Answer

A)  configure-to-order; fulfillment 
B)  configure-to-order; procurement 
C)  sell-from-stock; fulfillment 
D)  sell-from-stock; procurement

Question 2

An FAIS helps get rid of information silos caused by ERP.

Accepted Answer

A) True 
 B)False

Question 3

________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

Accepted Answer

A)  CIM 
B)  MRP 
C)  PLM 
D)  TPS

Question 4

An ERP system can be interorganizational.

Accepted Answer

A) True 
 B)False

Question 5

ERP is an earlier evolution of MRP.

Accepted Answer

A) True 
 B)False

Question 6

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

Accepted Answer

A)  ERP I 
B)  ERP II 
C)  ERP III 
D)  ERP IV

Question 7

________ are designed to correct a lack of communication among _________.

Accepted Answer

A)  ERP; FAIS 
B)  ERP; TPS 
C)  FAIS; ERP 
D)  FAIS; TPS

Question 8

The ___ process originates when a company needs to acquire goods or services from external sources, and it concludes when the company receives and pays for them.

Accepted Answer

The answer of The ___ process originates when a company...

Question 9

________ is an extended ERP module.

Accepted Answer

A)  E-business 
B)  Financial management 
C)  HR management 
D)  Operations management

Question 10

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

Accepted Answer

A)  ad hoc 
B)  drill-down 
C)  exception 
D)  routine

Question 11

________ is an extended ERP module.

Accepted Answer

A)  Customer relationship management 
B)  Financial management 
C)  HR management 
D)  Operations management

Question 12

__________ is a term that refers to techniques and methods for preparing and supporting individuals and teams throughout an organizational transition.

Accepted Answer

A)  Computer-integrated manufacturing 
B)  Batch processing 
C)  Change management 
D)  Enterprise resource planning

Question 13

The procurement process originates in the ________ department and ends in the ________ department.

Accepted Answer

A)  accounting; sales 
B)  sales; accounting 
C)  warehouse; accounting 
D)  warehouse; warehouse

Question 14

Retailers are the prime example of companies involved in the production process.

Accepted Answer

A) True 
 B)False

Question 15

You want to implement an ERP system, but you do not want to buy something from SAP or Oracle. Since you are building an ERP system from scratch, this is called a(n) ________ approach to ERP implementation.

Accepted Answer

A)  as-is 
B)  best-of-breed 
C)  custom 
D)  vanilla

Question 16

A(n) ________ is typically used to manage inventory.

Accepted Answer

A)  CRM 
B)  ERP 
C)  SCM 
D)  TPS

Question 17

The ________ process originates in the warehouse department and ends in the accounting department.

Accepted Answer

A)  fulfillment 
B)  marketing 
C)  procurement 
D)  production

Question 18

The leading ERP software vendor is _________.

Accepted Answer

A)  Apple 
B)  IBM 
C)  Microsoft 
D)  SAP

Question 19

Each department or functional area within an organization has its own collection of application programs or _________.

Accepted Answer

A)  CRM 
B)  DSS 
C)  FAIS 
D)  TPS

Question 20

___ are designed to correct a lack of communication among the FAIS.

Accepted Answer

The answer of ___ are designed to correct a lack...

Exam 10: Information Systems Within the Organization

is part of the process and involves sending goods that are in the warehouse to customers.

An FAIS helps get rid of information silos caused by ERP.

________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

An ERP system can be interorganizational.

ERP is an earlier evolution of MRP.

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

are designed to correct a lack of communication among _.

The ___ process originates when a company needs to acquire goods or services from external sources, and it concludes when the company receives and pays for them.

________ is an extended ERP module.

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

________ is an extended ERP module.

__________ is a term that refers to techniques and methods for preparing and supporting individuals and teams throughout an organizational transition.

The procurement process originates in the department and ends in the department.

Retailers are the prime example of companies involved in the production process.

You want to implement an ERP system, but you do not want to buy something from SAP or Oracle. Since you are building an ERP system from scratch, this is called a(n) ________ approach to ERP implementation.

A(n) ________ is typically used to manage inventory.

The ________ process originates in the warehouse department and ends in the accounting department.

The leading ERP software vendor is _________.

Each department or functional area within an organization has its own collection of application programs or _________.

___ are designed to correct a lack of communication among the FAIS.