Question 1

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Accepted Answer

A) True 
 B)False

Question 2

Organizational behavior clearly indicates that managers should be held accountable for task performance results but not job satisfaction results since job satisfaction results are the domain of employees.

Accepted Answer

A) True 
 B)False

Question 3

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Accepted Answer

A) True 
 B)False

Question 4

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

Accepted Answer

A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human

Question 5

Today, Hispanics are the fastest growing community in the modern workplace in the United States.

Accepted Answer

A) True 
 B)False

Question 6

According to Robert Katz, what are the three categories of managerial skills?

Accepted Answer

The answer of According to Robert Katz, what are the...

Question 7

Which of the following descriptions of Mintzberg's managerial roles is correct?

Accepted Answer

A)  Interpersonal roles include the monitor, disseminator, and spokesperson. 
B)  Informational roles include the figurehead, leader, and liaison. 
C)  Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator. 
D)  Decisional roles include the leader, disturbance handler, and spokesperson. 
E)  Informational roles include the figurehead, monitor, leader, and spokesperson.

Question 8

Briefly describe each of the four functions of management. Describe Mintzberg's managerial roles, and explain how they are helpful in performing the four functions of management.

Accepted Answer

The answer of Briefly describe each of the four functions...

Question 9

Given the importance of teams, organizational behavior is an academic discipline devoted only to understanding group behavior.

Accepted Answer

A) True 
 B)False

Question 10

Emotional intelligence includes the human skills of self-awareness, self-regulation, motivation, empathy, and social skill.

Accepted Answer

A) True 
 B)False

Question 11

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, and anthropology.

Accepted Answer

A) True 
 B)False

Question 12

What is the ability to understand the emotions of others called?

Accepted Answer

The answer of What is the ability to understand the...

Question 13

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

Accepted Answer

A) True 
 B)False

Question 14

In the workplace today, management is most effectively accomplished by "directing" and "controlling" rather than "supporting."

Accepted Answer

A) True 
 B)False

Question 15

Suppose that a company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy. The president is engaged in which management function?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Directing 
E)  Controlling

Question 16

In the context of organizational behavior, apart from __________, all of the following are trends in the contemporary business world.

Accepted Answer

A)  the pervasive influence of information technology 
B)  a respect for new workforce expectations 
C)  an emphasis on teamwork 
D)  an increase in "command-and-control" leadership 
E)  changing careers

Question 17

In the context of organizational behavior, which of the following decision-making errors occurs when a critical thinker tends to believe things because many other people do?

Accepted Answer

A)  Selective perception 
B)  Dichotomies 
C)  Confirmation bias 
D)  The bandwagon effect 
E)  Aversive thinking

Question 18

Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then clearly and convincingly communicates the objectives of the program to all employees. By doing this, the manager gains their support and participation. The manager is engaged in which management function?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Motivating 
E)  Controlling

Question 19

Susan, who works at Toddler Toys, helps her colleagues achieve high levels of task performance and job satisfaction. Susan can be described as a(n):

Accepted Answer

A)  executive. 
B)  effective manager. 
C)  director. 
D)  supervisor. 
E)  team follower.

Question 20

In the context of organizational behavior, what are the two key outcomes on which an effective manager will focus?

Accepted Answer

The answer of In the context of organizational behavior, what...

Exam 1: Introducing Organizational Behavior

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Organizational behavior clearly indicates that managers should be held accountable for task performance results but not job satisfaction results since job satisfaction results are the domain of employees.

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

Today, Hispanics are the fastest growing community in the modern workplace in the United States.

According to Robert Katz, what are the three categories of managerial skills?

Which of the following descriptions of Mintzberg's managerial roles is correct?

Briefly describe each of the four functions of management. Describe Mintzberg's managerial roles, and explain how they are helpful in performing the four functions of management.

Given the importance of teams, organizational behavior is an academic discipline devoted only to understanding group behavior.

Emotional intelligence includes the human skills of self-awareness, self-regulation, motivation, empathy, and social skill.

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, and anthropology.

What is the ability to understand the emotions of others called?

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

In the workplace today, management is most effectively accomplished by "directing" and "controlling" rather than "supporting."

Suppose that a company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy. The president is engaged in which management function?

In the context of organizational behavior, apart from __________, all of the following are trends in the contemporary business world.

In the context of organizational behavior, which of the following decision-making errors occurs when a critical thinker tends to believe things because many other people do?

Susan, who works at Toddler Toys, helps her colleagues achieve high levels of task performance and job satisfaction. Susan can be described as a(n) :

In the context of organizational behavior, what are the two key outcomes on which an effective manager will focus?