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  3. Study Set
    Management Study Set 37
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    Exam 3: Environment and Diversity
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    Establishing and Maintaining Effective Customer Service Can Be an Important
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Establishing and Maintaining Effective Customer Service Can Be an Important

Question 6

Question 6

Multiple Choice

Establishing and maintaining effective customer service can be an important source of:


A) public relations.
B) competitive advantage.
C) strategic marketing.
D) strategic decision-making.
E) sales management.

Correct Answer:

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