True/False
Business organizations that achieve good quality benefit in a variety of ways, including a positive reputation for quality, increased customer loyalty, and lower production costs.
Correct Answer:
Verified
Correct Answer:
Verified
Q24: Loss of business, increased liability, decreased productivity,
Q25: Giving workers responsibility for quality improvements and
Q26: Juran describes quality management as a trilogy
Q27: Six-sigma programs involve both _ and _
Q28: Costs of inspectors, testing, test equipment, and
Q30: Serviceability, conformance, and reliability are dimensions of
Q31: Modern quality management emphasizes finding and correcting
Q32: If the majority of service customers are
Q33: In market research, a group of consumers
Q34: Cause-and-effect diagrams are sometimes called<br>A)Pareto diagrams.<br>B)fishbone (Ishikawa)diagrams.<br>C)run