Multiple Choice
The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as
A) continuous improvement.
B) employee empowerment.
C) benchmarking.
D) copycatting.
E) industrial espionage.
Correct Answer:
Verified
Correct Answer:
Verified
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Q19: When considering service quality, convenience often is
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Q21: Firms that wish to do business with
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Q24: Loss of business, increased liability, decreased productivity,
Q25: Giving workers responsibility for quality improvements and
Q26: Juran describes quality management as a trilogy
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