Jim Is a Technician at Fictional Corp and Has Been

Multiple Choice

Jim is a technician at Fictional Corp and has been assigned a ticket from the service desk to investigate a problem into one of the cloud applications being used by the company. He has a theory as to what could be causing the problem and tested it to determine the actual cause of the problem. Which of the following should Jim do next?

A) Document findings, actions, and outcomes.
B) Verify full system functionality, and, if applicable, implement preventive measures.
C) Establish a plan of action to resolve the problem and implement the solution.
D) Identify the problem.