Pedro Is Looking for Internal and External Clues as to What

Multiple Choice

Pedro is looking for internal and external clues as to what may be causing a problem that has been reported via their ticketing system. Which of the following steps is he currently on from the troubleshooting model?

A) Identify the problem.
B) Establish a plan of action to resolve the problem and implement the solution.
C) Test the theory to determine cause.
D) Establish a theory of probable cause.