Question 1

Technology that is characterisued by high initial costs and low operating costs is termed

Accepted Answer

A)  a quality circle. 
B)  capital-intensive. 
C)  an industrial installation. 
D)  labour-intensive. 
E)  a process layout.

Question 2

One of the events of the critical path for producing a textbook is editing the manuscript.This means that if there is a delay in the editing process, there will be

Accepted Answer

A)  no effect on the overall production process. 
B)  more resources devoted to those events not on the critical path. 
C)  no other events taking place until the delay is over. 
D)  a delay in the completion of the project as a whole. 
E)  a delay in all the events not on the critical path.

Question 3

ABC Company
ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company.What chart could help ABC determine the best possible way to accomplish the tasks?

Accepted Answer

A)  Gantt chart 
B)  Supply chart 
C)  PERT chart 
D)  MRP chart 
E)  ERP chart

Question 4

In deciding on a product line, managers should balance ____ and product requirements.

Accepted Answer

A)  convenience goods 
B)  specialty goods 
C)  customer preferences 
D)  demographics 
E)  last year's sales

Question 5

A synthetic process combines raw materials or components to create a finished product.

Accepted Answer

A) True 
 B)False

Question 6

The development of a plan for converting a product idea into an actual product is called

Accepted Answer

A)  design planning. 
B)  research and development. 
C)  product design. 
D)  operational planning. 
E)  planning horizon.

Question 7

Like many firms in the electronics industry, Godin Manufacturing experiences ups and downs in the demand for its high-tech products.To increase capacity during high-demand periods, management would do all of the following except

Accepted Answer

A)  change from one shift to two shifts a day. 
B)  lower the prices that customers pay. 
C)  open a new plant. 
D)  approve overtime for existing employees. 
E)  subcontract a portion of the work to other producers.

Question 8

When a very large product that is hard to move is produced, a(n) ____ is used.

Accepted Answer

A)  product design 
B)  product layout 
C)  process layout 
D)  output layout 
E)  fixed-position layout

Question 9

Services differ from manufactured goods in all of the following ways except

Accepted Answer

A)  services are consumed immediately. 
B)  when compared to manufactured goods, customers will not travel as far to purchase services. 
C)  the creation of services is usually labour-intensive. 
D)  services can be stored, and manufactured goods cannot be stored. 
E)  services are intangible, and it is therefore more difficult to measure customer satisfaction.

Question 10

The amount of products or services an organisation can produce in a given time is known as its capacity.

Accepted Answer

A) True 
 B)False

Question 11

The UK economy is now characterised as a(n) ____ economy.

Accepted Answer

A)  industrial 
B)  centralised 
C)  service 
D)  stagnant 
E)  bureaucratic

Question 12

A system that plots data on control charts and graphs to identify and pinpoint problem areas is called

Accepted Answer

A)  statistical quality control. 
B)  statistical process control. 
C)  quality circles. 
D)  inspection circles. 
E)  avoidance software.

Question 13

Procter & Gamble, NCR, and Ford are all involved in ____, which involves bringing manufacturing jobs back to the nation.

Accepted Answer

A)  Offshoring 
B)  Six Sigma 
C)  PERT 
D)  reshoring 
E)  R&D

Question 14

Quality control is the process of ensuring that materials are at the right place at the right time.

Accepted Answer

A) True 
 B)False

Question 15

During the process of operational planning, management must compare market demand with

Accepted Answer

A)  market supply. 
B)  consumer demand. 
C)  planned supply. 
D)  available human resources. 
E)  capacity.

Question 16

Research activities undertaken to put new or existing knowledge to use in producing goods and services are called

Accepted Answer

A)  development and implementation. 
B)  applied research. 
C)  basic research. 
D)  design planning. 
E)  product design.

Question 17

When all products undergo the same operations in the same sequence, a(n) ____ is used.

Accepted Answer

A)  product design 
B)  product layout 
C)  process layout 
D)  output layout 
E)  fixed layout

Question 18

A computerised system that integrates production planning and inventory control is called

Accepted Answer

A)  computerised inventory management. 
B)  just-in-time record keeping. 
C)  materials requirements planning. 
D)  support inventory control. 
E)  inventory control management.

Question 19

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called

Accepted Answer

A)  research and development. 
B)  operations management. 
C)  design planning. 
D)  product design. 
E)  horizon planning.

Question 20

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Accepted Answer

A) True 
 B)False

Exam 8: Products and Services

Technology that is characterisued by high initial costs and low operating costs is termed

One of the events of the critical path for producing a textbook is editing the manuscript.This means that if there is a delay in the editing process, there will be

In deciding on a product line, managers should balance ____ and product requirements.

A synthetic process combines raw materials or components to create a finished product.

The development of a plan for converting a product idea into an actual product is called

Like many firms in the electronics industry, Godin Manufacturing experiences ups and downs in the demand for its high-tech products.To increase capacity during high-demand periods, management would do all of the following except

When a very large product that is hard to move is produced, a(n) ____ is used.

Services differ from manufactured goods in all of the following ways except

The amount of products or services an organisation can produce in a given time is known as its capacity.

The UK economy is now characterised as a(n) ____ economy.

A system that plots data on control charts and graphs to identify and pinpoint problem areas is called

Procter & Gamble, NCR, and Ford are all involved in ____, which involves bringing manufacturing jobs back to the nation.

Quality control is the process of ensuring that materials are at the right place at the right time.

During the process of operational planning, management must compare market demand with

Research activities undertaken to put new or existing knowledge to use in producing goods and services are called

When all products undergo the same operations in the same sequence, a(n) ____ is used.

A computerised system that integrates production planning and inventory control is called

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.