Multiple Choice
The Friendly Bank has been offering online banking facilities for several months, and wants to determine whether customer usage has increased over the period since the inception of the facilities. Which of the following KPIs would be the most appropriate to achieve the bank's outcome?
A) Site response time
B) Sessions per active online customer
C) Profit per customer
D) Percentage decrease of in-house banking
Correct Answer:
Verified
Correct Answer:
Verified
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