Question 1

Influencing another's attitudes through rewards and punishment is only a successful strategy for children.

Accepted Answer

A) True 
 B)False

Question 2

The American Public Health Association may be a relevant ____________________ for a nurse or physician to learn information and compare ideas in ways that influence their attitudes and behaviors.

Accepted Answer

The answer of The American Public Health Association may be...

Question 3

According to the author of Who Moved My Cheese?, learning to cope with change is important for maintaining a positive attitude.

Accepted Answer

A) True 
 B)False

Question 4

Attitudes are an important part of who we are.Which of the following statements is true about attitudes?

Accepted Answer

A)  They are shaped by our values. 
B)  They are the foundation upon which we develop our values. 
C)  They are relatively easy to form and change. 
D)  Attitudes can significantly affect our mental health but have little impact on our physical health.

Question 5

It can be difficult, though not impossible, to unlearn negative attitudes.

Accepted Answer

A) True 
 B)False

Question 6

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

Accepted Answer

A)  the influence of role models on attitudes. 
B)  how aptitude can lead to success in someone's career. 
C)  how attitudes can be a powerful force in an organization. 
D)  the power of a reference group on the formation of attitudes.

Question 7

When Nina tells her manager that she doesn't feel she needs to attend various pay-for training sessions or utilize support services, her manager is likely to be thankful for her willing attitude to minimize company costs.

Accepted Answer

A) True 
 B)False

Question 8

Ahmad was recently laid off from his job at Big Bank.When he was employed, he did not enjoy his job; however, now that his job is gone, he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by

Accepted Answer

A)  seeking support and happiness in his relationships. 
B)  doing more things that he enjoys. 
C)  discovering positive opportunities resulting from the layoff. 
D)  doing all of these.

Question 9

Sherry hates to do financial reports.Her boss encourages her when he gives her a financial report assignment and praises her when she gets it done on time and accurately.He is quite stern and scolds her if she complains about doing them.Over time, Sherry begins to feel more positively about doing the reports and actually comes to enjoy them.This is an example of the power of

Accepted Answer

A)  rewards and punishment in forming attitudes. 
B)  the effect of role model identification on attitude formation. 
C)  the socialization process at work. 
D)  a peer group on the development of attitudes.

Question 10

A peer group consists of people who share a common interest and act as an information source for an individual member.

Accepted Answer

A) True 
 B)False

Question 11

____________________ are the foundation upon which we form ____________________ which in turn motivate the ____________________ we display.

Accepted Answer

The answer of ____________________ are the foundation upon which we...

Question 12

One of the most significant differences between high and low achievers is choice of career.

Accepted Answer

A) True 
 B)False

Question 13

Erin spends a great deal of time following fashion magazines, thumbing through countless pages of photo-shopped, rail-thin models.She runs and is a healthy weight; however, she still feels unhappy with her body.This is an example of

Accepted Answer

A)  the socialization process. 
B)  using role models to influence attitudes. 
C)  the influence of media on forming attitudes. 
D)  the power of reference groups on perception.

Question 14

We develop negative or positive attitudes toward people, ideas, and events based upon our value systems.

Accepted Answer

A) True 
 B)False

Question 15

Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people.

Accepted Answer

The answer of Often pessimism leads to ____________________, which is...

Question 16

____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.

Accepted Answer

The answer of ____________________ are able to imagine themselves in...

Question 17

Which type of person is more likely to view problems as temporary setbacks rather than as barriers to success?

Accepted Answer

A)  Pessimists 
B)  Optimists 
C)  Introverts 
D)  Directors

Question 18

To help others change their attitudes, you can change the conditions that precede the inappropriate behavior or change the ____________________ that follow.

Accepted Answer

The answer of To help others change their attitudes, you...

Question 19

In Chapter 5, you were introduced to the supermarket store, Stew Leonard's.Stew Leonard's is highly profitable and successful, even while doing business in a competitive market.The store's success story exemplifies that competitive advantage in the marketplace can be achieved through

Accepted Answer

A)  use of advanced information technology. 
B)  superior customer service. 
C)  providing quick and accurate information. 
D)  offering the best product.

Exam 5: Attitudes Can Shape Your Life

Influencing another's attitudes through rewards and punishment is only a successful strategy for children.

The American Public Health Association may be a relevant ____________________ for a nurse or physician to learn information and compare ideas in ways that influence their attitudes and behaviors.

According to the author of Who Moved My Cheese?, learning to cope with change is important for maintaining a positive attitude.

Attitudes are an important part of who we are.Which of the following statements is true about attitudes?

It can be difficult, though not impossible, to unlearn negative attitudes.

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

When Nina tells her manager that she doesn't feel she needs to attend various pay-for training sessions or utilize support services, her manager is likely to be thankful for her willing attitude to minimize company costs.

Ahmad was recently laid off from his job at Big Bank.When he was employed, he did not enjoy his job; however, now that his job is gone, he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by

A peer group consists of people who share a common interest and act as an information source for an individual member.

are the foundation upon which we form which in turn motivate the we display.

One of the most significant differences between high and low achievers is choice of career.

Erin spends a great deal of time following fashion magazines, thumbing through countless pages of photo-shopped, rail-thin models.She runs and is a healthy weight; however, she still feels unhappy with her body.This is an example of

We develop negative or positive attitudes toward people, ideas, and events based upon our value systems.

Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people.

____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.

Which type of person is more likely to view problems as temporary setbacks rather than as barriers to success?

To help others change their attitudes, you can change the conditions that precede the inappropriate behavior or change the ____________________ that follow.

In Chapter 5, you were introduced to the supermarket store, Stew Leonard's.Stew Leonard's is highly profitable and successful, even while doing business in a competitive market.The store's success story exemplifies that competitive advantage in the marketplace can be achieved through