Question 1

Rana has been promoted to Director.Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her due to which filter?

Accepted Answer

A)  Emotions 
B)  Role expectations 
C)  Nonverbal messages 
D)  Language and cultural barriers

Question 2

Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays.Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board.This is an example of

Accepted Answer

A)  horizontal communication 
B)  grapevine communication 
C)  interpersonal communication 
D)  impersonal communication

Question 3

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation, Mark should chat at a

Accepted Answer

A)  personal distance of 18 inches to 4 feet. 
B)  personal distance of 4 to 12 feet. 
C)  social distance of 18 inches to 4 feet. 
D)  social distance of 4 to 12 feet.

Question 4

In the beginning of Chapter 2, you were introduced to Maggie Jackson's thoughts about how today's distracting high-tech culture has significantly diminished our ability to focus.With this in mind, we must especially make efforts to improve our skills in

Accepted Answer

A)  active listening. 
B)  critical listening. 
C)  efficient listening. 
D)  empathic listening.

Question 5

Impersonal communication is the one-way transmission of facts, instruction, feelings, and the like.

Accepted Answer

A) True 
 B)False

Question 6

Peter, marketing director at Shout, has been using PrintSmart products for years and feels that they have served Shout's marketing needs well.Beth, head of Shout's technology department, has discovered a new brand of products, TopPrint, and explains to Peter that she feels they should switch brands.Peter is having difficulty listening to Beth's perspective because of his favorable experience with PrintSmart.Peter's reaction to Beth is being filtered by

Accepted Answer

A)  emotions. 
B)  role expectations. 
C)  gender bias. 
D)  attitudes.

Question 7

Rosa and Andrew are discussing a project over the phone.Rosa, as Andrew's boss, tells him she wants to "hit a home run" with it.Rosa means she wants a winner; Andrew thinks she means that she wants to drop the project and get as far away from it as possible.This misunderstanding is an example of the communication filter of

Accepted Answer

A)  emotions. 
B)  role expectations. 
C)  semantics. 
D)  attitudes.

Question 8

The use of e-mail

Accepted Answer

A)  offers greater privacy of the messages than normal written correspondence. 
B)  is effective in building rapport. 
C)  is always the quickest way to communicate. 
D)  is most effective when it is clear and concise.

Question 9

Identify the continuous loop of communication and five filters that interrupt the loops.

Accepted Answer

The answer of Identify the continuous loop of communication and...

Question 10

When a speaker's verbal and nonverbal messages are conflicting, others tend to believe the verbal message.

Accepted Answer

A) True 
 B)False

Question 11

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Accepted Answer

A) True 
 B)False

Question 12

Socialization influences women to use conversation as a way to

Accepted Answer

A)  build and maintain relationships. 
B)  negotiate. 
C)  exchange information. 
D)  discover differences and uniqueness.

Question 13

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

Accepted Answer

A) True 
 B)False

Question 14

When verbal and nonverbal messages match,

Accepted Answer

A)  it is critical to maintain eye contact. 
B)  it gives the impression that you can be trusted. 
C)  people can become suspicious of your intentions. 
D)  the verbal message is dominant.

Question 15

Differentiate between impersonal and interpersonal communication.

Accepted Answer

The answer of Differentiate between impersonal and interpersonal communication....

Question 16

Effective communication involves the sender, receiver, message, and

Accepted Answer

A)  feedback. 
B)  filter. 
C)  semantics. 
D)  interpersonal communications.

Question 17

E-mail is always the fastest form of communication.

Accepted Answer

A) True 
 B)False

Exam 2: Improving Interpersonal Communications

Rana has been promoted to Director.Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her due to which filter?

Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays.Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board.This is an example of

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation, Mark should chat at a

In the beginning of Chapter 2, you were introduced to Maggie Jackson's thoughts about how today's distracting high-tech culture has significantly diminished our ability to focus.With this in mind, we must especially make efforts to improve our skills in

Impersonal communication is the one-way transmission of facts, instruction, feelings, and the like.

The use of e-mail

Identify the continuous loop of communication and five filters that interrupt the loops.

When a speaker's verbal and nonverbal messages are conflicting, others tend to believe the verbal message.

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Socialization influences women to use conversation as a way to

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

When verbal and nonverbal messages match,

Differentiate between impersonal and interpersonal communication.

Effective communication involves the sender, receiver, message, and

E-mail is always the fastest form of communication.