Multiple Choice
As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM) ?
A) employee participation in improving the quality of work
B) customer satisfaction
C) strengthening relationships with suppliers who are also customers
D) continuous quality improvement
E) strong leadership skills
Correct Answer:
Verified
Correct Answer:
Verified
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