Question 1

are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.

Accepted Answer

A) Document management systems 
B) Groupware 
C) Content management systems 
D) Web videoconferencing

Question 2

Allow time for interaction with the audience, if appropriate.

Accepted Answer

A) True 
 B)False

Question 3

Before a project team meeting, the should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

Accepted Answer

A) the project team 
B) the team member that identified a problem 
C) the project manager 
D) the customer

Question 4

The needs to be updated as stakeholders or their information needs change, or if new people or new documents are identified.

Accepted Answer

A) project document plan 
B) project communication plan 
C) project revision plan 
D) project performance plan

Question 5

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Accepted Answer

A) True 
 B)False

Question 6

Making an outline of the presentation is optional.

Accepted Answer

A) True 
 B)False

Question 7

Possible elements of a include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.

Accepted Answer

A) project document plan 
B) project communication plan 
C) project revision plan 
D) project performance plan

Question 8

When responding to questions, be candid and arrogant.

Accepted Answer

A) True 
 B)False

Question 9

Stakeholders' concerns should be addressed

Accepted Answer

A) confrontationally, put off, ignored, or dismissed. 
B) as a group at the end of the project. 
C) in the final report only after being recorded throughout the project. 
D) early, positively, and in a timely manner; and not confrontationally, put off, ignored, or dismissed.

Question 10

The often includes sponsor or customer requirements for specific documents, including frequency, the need for customer approvals, and who in the customer organisation should receive copies of which documents.

Accepted Answer

A) project document plan 
B) project communication plan 
C) project charter or contract 
D) project performance plan

Question 11

body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

Accepted Answer

A) Neutral 
B) Negative 
C) Critical 
D) Positive

Question 12

should be held on a regularly scheduled basis.

Accepted Answer

A) Project status review meetings 
B) Problem-solving meetings 
C) Design review meetings 
D) Post project evaluation meetings

Question 13

Talk to the audience, not at it.

Accepted Answer

A) True 
 B)False

Question 14

Just as important as keeping up to date with revision numbers and dates on documents is timely distribution of updated documents with a summary of revisions.

Accepted Answer

A) True 
 B)False

Question 15

Designating a note-taker helps to have meeting minutes to share.

Accepted Answer

A) True 
 B)False

Question 16

Verbal communication should be straightforward and unambiguous.

Accepted Answer

A) True 
 B)False

Question 17

When a problem or potential problem is identified by an individual project team member, that person should promptly call a with other appropriate individuals, not wait for a future status review meeting.

Accepted Answer

A) project status review meetings 
B) problem-solving meetings 
C) design review meetings 
D) post project evaluation meetings

Question 18

Personal verbal communication can take place face-to-face, via telephone, voice-mail, or videoconferencing.

Accepted Answer

A) True 
 B)False

Question 19

Written communication should be used only when necessary.

Accepted Answer

A) True 
 B)False

Question 20

None of the information in the progress report should be a surprise to the readers.

Accepted Answer

A) True 
 B)False

Exam 12: Project Communication and Documentation

are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.

Allow time for interaction with the audience, if appropriate.

Before a project team meeting, the should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

The needs to be updated as stakeholders or their information needs change, or if new people or new documents are identified.

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Making an outline of the presentation is optional.

Possible elements of a include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.

When responding to questions, be candid and arrogant.

Stakeholders' concerns should be addressed

The often includes sponsor or customer requirements for specific documents, including frequency, the need for customer approvals, and who in the customer organisation should receive copies of which documents.

body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

should be held on a regularly scheduled basis.

Talk to the audience, not at it.

Just as important as keeping up to date with revision numbers and dates on documents is timely distribution of updated documents with a summary of revisions.

Designating a note-taker helps to have meeting minutes to share.

Verbal communication should be straightforward and unambiguous.

When a problem or potential problem is identified by an individual project team member, that person should promptly call a with other appropriate individuals, not wait for a future status review meeting.

Personal verbal communication can take place face-to-face, via telephone, voice-mail, or videoconferencing.

Written communication should be used only when necessary.

None of the information in the progress report should be a surprise to the readers.