Multiple Choice
The two parts of the SERVQUAL survey are ________.
A) customer expectations and customer perceptions
B) service quality and product quality
C) product integrity and customer service
D) services liability and manufacturing liability
E) service vision and high standards
Correct Answer:
Verified
Correct Answer:
Verified
Q52: Service transaction analysis is a service improvement
Q53: Measurable dimensions, such as height and weight,
Q54: Which of the following is one of
Q55: The SERVQUAL instrument is useful for performing
Q56: Gap 4 shows the difference between _.<br>A)
Q58: Which of the following is an example
Q59: Customers tend to be more involved in
Q60: _ shows the difference between service delivery
Q61: The package of tangibles that define a
Q62: Gap 3 is the difference between service