True/False
Gap 3 is the difference between service delivery and service quality specifications.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q57: The two parts of the SERVQUAL survey
Q58: Which of the following is an example
Q59: Customers tend to be more involved in
Q60: _ shows the difference between service delivery
Q61: The package of tangibles that define a
Q63: Explain the concept of poka-yoke.
Q64: _ services are those whose customers pay
Q65: Which of the following helps service designers,
Q66: Differentiate between voluntary and involuntary services with
Q67: One of the objectives of customer benefits