Solved

A University Administered the SERVQUAL Survey to Its Customers as a Way

Question 96

Multiple Choice

A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the tangibles construct. A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the tangibles construct. What is the difference for the tangibles dimension? A) -1.50 B) -0.575 C) 1.50 D) 0.575 E) not enough data to determine the answer What is the difference for the tangibles dimension?


A) -1.50
B) -0.575
C) 1.50
D) 0.575
E) not enough data to determine the answer

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q10: _ is a service improvement technique that

Q31: The phenomenon of customers providing themselves, their

Q38: _ services generally include services such as

Q55: The SERVQUAL instrument is useful for performing

Q79: According to Parasuraman, Zeithamel, and Berry, what

Q84: The idea behind fail-safing is to ensure

Q95: Intangible service attributes cannot be inventoried or

Q96: In a customer benefits package, intangibles are

Q100: Voluntary services are services that we actively

Q101: Which of the following is not an