Multiple Choice
Molly has had repeated positive experiences with her local coffee shop.They suggest new flavours, call her by her first name, and donate to a local charity that Molly supports.Molly's experiences, as a result, contribute to the business's CRM _______.
A) organisational culture
B) customer cost
C) value equation
D) customer satisfaction
Correct Answer:
Verified
Correct Answer:
Verified
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