Question 1

What term refers to the targeted level of activity?

Accepted Answer

A)   objectives
B)   success
C)   control
D)   productivity D

Question 2

__________ control involves monitoring critical environmental factors to ensure that strategic plans are implemented as intended.

Accepted Answer

Strategic

Question 3

Which of the following is NOT a traditional measure of productivity?

Accepted Answer

A)   arrests made
B)   citations issued
C)   officer complaints
D)   community quality of life D

Question 4

Mechanisms of behavioral control include:

Accepted Answer

A)   direct supervision
B)   management by objectives
C)   rules and standard operating procedures
D)   all of these choices

Question 5

__________ refers to negotiating increased productivity with police employee unions or fraternal organizations.

Accepted Answer

The answer of __________ refers to negotiating increased productivity with...

Question 6

What types of administrative challenges can appropriate control mechanisms address?

Accepted Answer

The answer of What types of administrative challenges can appropriate...

Question 7

Public organizations have a tendency to produce intangible services, which makes it difficult to measure productivity.

Accepted Answer

A) True 
 B)False

Question 8

The technique of reserving top executive attention for those few instances involving significant deviations from anticipated performance is known as __________.

Accepted Answer

The answer of The technique of reserving top executive attention...

Question 9

What type of control involves monitoring critical environmental factors to ensure that strategic plans are implemented as intended?

Accepted Answer

A)   strategic
B)   tactical
C)   operational
D)   organizational

Question 10

Measures of productivity examine the police organization at the __________ level.

Accepted Answer

The answer of Measures of productivity examine the police organization...

Question 11

Formal constraints that influence the control function include:

Accepted Answer

A)   laws
B)   budgets
C)   unions
D)   all of these choices

Question 12

A __________ audit differs from a financial audit in that it focuses on the efficiency and effectiveness of operations in terms of productivity.

Accepted Answer

The answer of A __________ audit differs from a financial...

Question 13

In conducting __________ negotiations, the negotiators attempt to remove personalities from the negotiations and focus on issues.

Accepted Answer

The answer of In conducting __________ negotiations, the negotiators attempt...

Question 14

Audits and research are the most neglected areas of information collection available to police managers.

Accepted Answer

A) True 
 B)False

Question 15

The __________ unit is normally situated structurally independent of line command either inside the chief's officer, as in the case of a small or medium police agency, or as a major unit that reports directly to the chief.

Accepted Answer

The answer of The __________ unit is normally situated structurally...

Question 16

__________ control first involves choosing a performance standard.

Accepted Answer

The answer of __________ control first involves choosing a performance...

Question 17

Output control goes hand-in-hand with the notion of organizational culture.

Accepted Answer

A) True 
 B)False

Question 18

Nearly all police departments grasp the potential of quantitative research.

Accepted Answer

A) True 
 B)False

Question 19

Control affords administrators an opportunity to decentralize command.

Accepted Answer

A) True 
 B)False

Question 20

What term describes reserving top executive attention for those few instances involving significant deviations from anticipated performance?

Accepted Answer

A)   management by exception
B)   delegation
C)   indirect leadership
D)   chain of command

Exam 12: Control and Productivity in the Police Setting

What term refers to the targeted level of activity?

__________ control involves monitoring critical environmental factors to ensure that strategic plans are implemented as intended.

Which of the following is NOT a traditional measure of productivity?

Mechanisms of behavioral control include:

__________ refers to negotiating increased productivity with police employee unions or fraternal organizations.

What types of administrative challenges can appropriate control mechanisms address?

Public organizations have a tendency to produce intangible services, which makes it difficult to measure productivity.

The technique of reserving top executive attention for those few instances involving significant deviations from anticipated performance is known as __________.

What type of control involves monitoring critical environmental factors to ensure that strategic plans are implemented as intended?

Measures of productivity examine the police organization at the __________ level.

Formal constraints that influence the control function include:

A __________ audit differs from a financial audit in that it focuses on the efficiency and effectiveness of operations in terms of productivity.

In conducting __________ negotiations, the negotiators attempt to remove personalities from the negotiations and focus on issues.

Audits and research are the most neglected areas of information collection available to police managers.

The __________ unit is normally situated structurally independent of line command either inside the chief's officer, as in the case of a small or medium police agency, or as a major unit that reports directly to the chief.

__________ control first involves choosing a performance standard.

Output control goes hand-in-hand with the notion of organizational culture.

Nearly all police departments grasp the potential of quantitative research.

Control affords administrators an opportunity to decentralize command.

What term describes reserving top executive attention for those few instances involving significant deviations from anticipated performance?