Question 1

"Level 5" empathic responses are common in the helping relationship.

Accepted Answer

A) True 
 B)False

Question 2

A clinician who is working with a client notices that he is struggling with a number of issues and trying his best to make change, to no avail. The clinician says, "It seems like you're rearranging chairs on the Titanic." This is an example of:

Accepted Answer

A)  a formula response. 
B)  an advanced response. 
C)  the use of metaphor. 
D)  a poor empathic response. 
E)  Two of the above
F) Three of the above

Question 3

Because of liability concerns, one should never touch a client.

Accepted Answer

A) True 
 B)False

Question 4

Because a clinician bases her judgment about the client on what she is wearing, she does not hear the client accurately. She is having:

Accepted Answer

A)  preconceived notions. 
B)  anticipatory reactions. 
C)  cognitive distractions. 
D)  personal reactions. 
E)  emotional responses.
F) distractions.

Question 5

As much as 30 percent of behavior is communicated nonverbally.

Accepted Answer

A) True 
 B)False

Question 6

Advanced empathic responses:

Accepted Answer

A)  paraphrase what the client has said. 
B)  are the same as "formula responses." 
C)  reflect back feeling beyond what the person has communicated. 
D)  reflect back content beyond what the person has communicated. 
E)  a and b
F) c and d

Question 7

Although Carkhuff found a useful mechanism to assess empathic responding, probably the person who had the greatest impact on our modern day understanding of empathy was Carl Rogers.

Accepted Answer

A) True 
 B)False

Question 8

Most nonverbal behavior is conscious.

Accepted Answer

A) True 
 B)False

Question 9

A number of suggestions are listed in the text to help you listen effectively to a client. These include all but which of the following?

Accepted Answer

A)  Calm yourself. 
B)  Stop talking and don't interrupt. 
C)  Show interest. 
D)  Make judgments about the clients behaviors. 
E)  Concentrate on feelings.
F) Concentrate on content.

Question 10

Which of the following is not an advanced empathic response?

Accepted Answer

A)  The use of metaphors 
B)  The use of analogies 
C)  Reflecting deeper feelings which you sense from the client 
D)  Making an interpretation based what you have heard from the client 
E)  Pointing out contrasting feelings

Question 11

Good empathic responses can be made by:

Accepted Answer

A)  paraphrasing. 
B)  using metaphors. 
C)  using analogies. 
D)  using self-disclosure. 
E)  two of the above
F) three of the above
G) all of the above

Question 12

Personal space tends to be about the same for everyone.

Accepted Answer

A) True 
 B)False

Question 13

A number of suggestions are listed in the text to help you listen effectively to a client. These include all but which of the following?

Accepted Answer

A)  Maintain appropriate eye contact. 
B)  Have an open body posture. 
C)  Be sensitive to the amount of personal space. 
D)  Don't ask questions. 
E)  Actively listen.
F) Fill in empty space so the client does not feel uncomfortable.

Question 14

As a clinician attempts to listen to his client, because he is thinking about what he's going to say, he unintentionally prevents himself from hearing the client. This is known as having:

Accepted Answer

A)  preconceived notions. 
B)  an anticipatory reaction. 
C)  cognitive distractions. 
D)  personal reactions. 
E)  emotional responses.
F) distractions.

Exam 5: Foundational Skills: Nonverbal Behavior, Silence, Pause Time, Listening,paraphrasing, and Empathy

"Level 5" empathic responses are common in the helping relationship.

A clinician who is working with a client notices that he is struggling with a number of issues and trying his best to make change, to no avail. The clinician says, "It seems like you're rearranging chairs on the Titanic." This is an example of:

Because of liability concerns, one should never touch a client.

Because a clinician bases her judgment about the client on what she is wearing, she does not hear the client accurately. She is having:

As much as 30 percent of behavior is communicated nonverbally.

Advanced empathic responses:

Although Carkhuff found a useful mechanism to assess empathic responding, probably the person who had the greatest impact on our modern day understanding of empathy was Carl Rogers.

Most nonverbal behavior is conscious.

A number of suggestions are listed in the text to help you listen effectively to a client. These include all but which of the following?

Which of the following is not an advanced empathic response?

Good empathic responses can be made by:

Personal space tends to be about the same for everyone.

A number of suggestions are listed in the text to help you listen effectively to a client. These include all but which of the following?

As a clinician attempts to listen to his client, because he is thinking about what he's going to say, he unintentionally prevents himself from hearing the client. This is known as having: