The First Goal of a Consultant Hired to Solve a Problem

Multiple Choice

The first goal of a consultant hired to solve a problem in an organisation should be to

A) recognise that the organisation has always been this way and that little can be done to change it.
B) learn as much as possible about the organisation and the people within it.
C) generate an action plan, with specific targets and completion dates.
D) focus exclusively on changing the reward system, since everything else depends on it.
E) make sure employees know that the consultant has come to solve the company's problems.