Question 1

A manager who schedules department meetings to disseminate important information to employees effectively has high

Accepted Answer

A)  interpersonal skills. 
B)  technical skills. 
C)  diagnostic skills. 
D)  conceptual skills. 
E)  leadership skills.

Question 2

What is the range of correlations?

Accepted Answer

A)  0 to 10 
B)  1 to 10 
C)  0 to 100 
D)  -10 to 10 
E)  -1 to 1

Question 3

Organisational behaviour (OB) typically includes the study of which of the following basic components?

Accepted Answer

A)  Financial reporting 
B)  Research and development 
C)  Human behaviour in organisations 
D)  The task environment 
E)  Customer retention

Question 4

Organisational behaviour is a designated business function just like marketing and accounting.

Accepted Answer

A) True 
 B)False

Question 5

Under the systems view, the profit that Shoprite receives as a result of the services it provides is one type of

Accepted Answer

A)  technology. 
B)  output. 
C)  input. 
D)  transformation. 
E)  contingency.

Question 6

Which of the following perspectives of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any conditions?

Accepted Answer

A)  Situational perspective 
B)  Classical perspective 
C)  Behavioural perspective 
D)  Interactional perspective 
E)  Universal perspective

Question 7

A manager's ability to develop solutions to problems is determined by her

Accepted Answer

A)  conceptual skills. 
B)  time-management skills. 
C)  diagnostic skills. 
D)  interpersonal skills. 
E)  technical skills.

Question 8

When managers motivate employees with compensation and job opportunity, they are utilising which of the following managerial functions?

Accepted Answer

A)  Synergising 
B)  Controlling 
C)  Leading 
D)  Planning 
E)  Organising

Question 9

Match each term with its definition.
a.System
b.Universal perspective
c.Situational perspective
d.Interactionalism
e.Scientific management
-Individuals and situations interact continuously to determine individuals' behaviour

Accepted Answer

The answer of Match each term with its definition.
a.System
b.Universal perspective
c.Situational...

Question 10

The first goal of a consultant hired to solve a problem in an organisation should be to

Accepted Answer

A)  recognise that the organisation has always been this way and that little can be done to change it. 
B)  learn as much as possible about the organisation and the people within it. 
C)  generate an action plan, with specific targets and completion dates. 
D)  focus exclusively on changing the reward system, since everything else depends on it. 
E)  make sure employees know that the consultant has come to solve the company's problems.

Question 11

A manager who pays workers high wages may increase workers' satisfaction, but may also lower important organisation-level outcomes.

Accepted Answer

A) True 
 B)False

Question 12

A system is an interrelated set of elements that function as a whole.

Accepted Answer

A) True 
 B)False

Question 13

A manager who groups jobs into units and establishes patterns of authority among jobs or groups of jobs is performing which of the following functions of management?

Accepted Answer

A)  Planning 
B)  Organising 
C)  Controlling 
D)  Supervising 
E)  Leading

Question 14

After World War I, attention shifted away from scientific management to understanding the role of __________ in organisations.

Accepted Answer

A)  managerial corruption 
B)  law and politics 
C)  gender and sexual harassment 
D)  religion and spirituality 
E)  human factors and psychology

Question 15

Organisational behaviour focuses on the

Accepted Answer

A)  economic side of management. 
B)  control side of management. 
C)  human side of management. 
D)  financial side of management. 
E)  production side of management.

Question 16

Which of the following perspectives argues that there's 'one best way' to solve a problem that will work for any organisation?

Accepted Answer

A)  The universal perspective 
B)  Behavioural organisation theory 
C)  The systems perspective 
D)  The interactional perspective 
E)  The contingency perspective

Question 17

Technology is used to transform inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 18

Deming's __________ cycle of continuous improvement promoted the adoption of fourteen principles to make any organisation efficient and capable of solving almost any problem.

Accepted Answer

A)  plan-do-check-act 
B)  plan-check-act-do 
C)  act-do-check-plan 
D)  act-plan-check-do 
E)  check-plan-act-do

Question 19

Over time, organisational behaviour has gradually shifted from a situational perspective to a universal perspective.

Accepted Answer

A) True 
 B)False

Question 20

An understanding of organisational behaviour (OB) can help organisations to prevent all of the following problems EXCEPT

Accepted Answer

A)  unhappy employees. 
B)  weak leadership. 
C)  lack of direction. 
D)  stagnating profits. 
E)  loss of market share.

Exam 1: An Overview of Organisational Behaviour

A manager who schedules department meetings to disseminate important information to employees effectively has high

What is the range of correlations?

Organisational behaviour (OB) typically includes the study of which of the following basic components?

Organisational behaviour is a designated business function just like marketing and accounting.

Under the systems view, the profit that Shoprite receives as a result of the services it provides is one type of

Which of the following perspectives of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any conditions?

A manager's ability to develop solutions to problems is determined by her

When managers motivate employees with compensation and job opportunity, they are utilising which of the following managerial functions?

Match each term with its definition. a.System b.Universal perspective c.Situational perspective d.Interactionalism e.Scientific management -Individuals and situations interact continuously to determine individuals' behaviour

The first goal of a consultant hired to solve a problem in an organisation should be to

A manager who pays workers high wages may increase workers' satisfaction, but may also lower important organisation-level outcomes.

A system is an interrelated set of elements that function as a whole.

A manager who groups jobs into units and establishes patterns of authority among jobs or groups of jobs is performing which of the following functions of management?

After World War I, attention shifted away from scientific management to understanding the role of __________ in organisations.

Organisational behaviour focuses on the

Which of the following perspectives argues that there's 'one best way' to solve a problem that will work for any organisation?

Technology is used to transform inputs into outputs.

Deming's __________ cycle of continuous improvement promoted the adoption of fourteen principles to make any organisation efficient and capable of solving almost any problem.

Over time, organisational behaviour has gradually shifted from a situational perspective to a universal perspective.

An understanding of organisational behaviour (OB) can help organisations to prevent all of the following problems EXCEPT