Ravi's Business Is Well-Known for Its Exemplary Customer Service

Multiple Choice

Ravi's business is well-known for its exemplary customer service. This outstanding service to customers has resulted in many of her competitors' customers switching to her business. It has also served to increase sales of the organization by £50,000 within the last six months. The customer service provided by Ravi's business represents which one of the following?

A) Core competence
B) Focus strategy
C) Mission
D) Differentiation strategy
E) Operative goal achievement