The Operations View of Quality Is 'Quality Is Consistent Conformance

Multiple Choice

The Operations view of quality is 'quality is consistent conformance to customers' expectations'. By this it is meant that:

A) The product will be seen as synonymous with innate excellence
B) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive
C) Anything the customer wants and desires should be provided by the organisation
D) The product must be right every time, irrespective of cost to the operation