Multiple Choice
The specific concerns of total quality management (TQM) do NOT include:
A) Cutting back on output to give preference to quality
B) Developing systems and procedures that support quality and improvement.
C) Developing a continuous process of improvement
D) Getting things 'right the first time'
E) Examining all costs relating to quality
Correct Answer:

Verified
Correct Answer:
Verified
Q28: Errors that occur when nothing is done,
Q29: The process of disaggregating quality characteristics into
Q30: The TQM model looks to reduce all
Q31: Reliability means the total useful life of
Q32: For an aircraft journey, keeping to published
Q34: Statistical Process Control (SPC) gives guidelines on
Q35: The Operations view of quality is 'quality
Q36: The range (R) chart picks up changes
Q37: A criticism of the 'traditional' TQM approach
Q38: Staff attitude, delivery vehicle appearance and service