Multiple Choice
Why are disaggregated measures of quality not always useful in services?
A) Because services are tangible.
B) Because some aspects of service can't be measured.
C) Because measurement is less important than customer loyalty.
D) Because disaggregated measures are complicated to use.
Correct Answer:
Verified
Correct Answer:
Verified
Q4: Step 2 of quality planning and control
Q5: Top-management support is vital to the success
Q6: Statistical Process Control (SPC) gives guidelines on
Q7: Which of the following is a criticism
Q8: Errors that occur when something is done,
Q10: Which of the following is an indirect
Q11: Which of the following methods focuses on
Q12: Contact refers to the nature of the
Q13: What name is given to quality characteristics
Q14: Which function is mainly responsible for ensuring