Multiple Choice
Which of the following is a criticism of the TQM approach?
A) It is incompatible with more radical approaches such as business process re-engineering.
B) It focuses too much on external failure costs.
C) It results in higher costs of internal failure.
D) It results in the loss of jobs.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Which of the following quality characteristics does
Q3: For a car, the knowledge and courtesy
Q4: Step 2 of quality planning and control
Q5: Top-management support is vital to the success
Q6: Statistical Process Control (SPC) gives guidelines on
Q8: Errors that occur when something is done,
Q9: Why are disaggregated measures of quality not
Q10: Which of the following is an indirect
Q11: Which of the following methods focuses on
Q12: Contact refers to the nature of the