Total Quality Management (TQM) Programmes Are Less Likely to Remain

Multiple Choice

Total quality management (TQM) programmes are less likely to remain effective if:

A) TQM does not become a separate 'bolt-on' set of activities
B) Slogans and exhortations about TQM's effectiveness are avoided
C) TQM becomes a substitute for normal managerial leadership
D) Quality improvement relates to the operation's performance objectives
E) The term 'quality' is not defined too narrowly