Total Quality Management (TQM) Programmes Are More Likely to Remain

Multiple Choice

Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?

A) Slogans and exhortations about TQM's effectiveness are avoided.
B) TQM should become a substitute for normal managerial leadership.
C) TQM does not become a separate 'bolt-on' set of activities.
D) Quality improvement relates to the operation's performance objectives.