Question 1

Which statement is true? You will accomplish more with a client if:

Accepted Answer

A) You move quickly to problem solving after they've given you an outline of their problem. 
B) You offer sympathy. 
C) You are a good listener and refrain from giving advice prematurely. 
D) You move quickly to problem solving after you have offered sympathy.

Question 2

When dealing with people whose cultural background differs from your own, you should: (d)

Accepted Answer

A) Always avoid direct eye contact. 
B) Always maintain steady, direct eye contact. 
C) Always begin the interview by asking the person to explain the rules of nonverbal behavior in their culture to you. 
D) Allow your nonverbal behavior to convey your interest and attention appropriately.

Question 3

The amount of eye contact interviewers maintain is a good indicator of a their understanding of a client.

Accepted Answer

A) True 
 B)False

Question 4

If you find yourself unsure of what to say to a client next:

Accepted Answer

A) Remain silent and wait for an idea to come to you. 
B) Be honest and tell them you've run out of things to say. 
C) Ask them for more background information about their family of origin. 
D) Ask a question or make a comment about a relevant topic that was discussed in the immediate or near past.

Exam 2: Attending Behavior

Which statement is true? You will accomplish more with a client if:

When dealing with people whose cultural background differs from your own, you should: (d)

The amount of eye contact interviewers maintain is a good indicator of a their understanding of a client.

If you find yourself unsure of what to say to a client next: