Question 1

Making a commitment to upgrading your skills so that, by the end of the year, you can competently use all three of your organisation's databases is an example of:

Accepted Answer

A)   a strategic goal.
B)   a learning and development goal.
C)   a performance improvement plan.
D)   a performance review.
E)   None of these responses are correct. B

Question 2

Choose the best answer. When preparing a job breakdown, you need to determine:

Accepted Answer

A)   the stages of the job.
B)   the key points of the job.
C)   the stages and key points of the job.
D)   the stages and key points of the job, and list any tools or materials needed to do the task at the top of the job breakdown.
E)   the stages and key points of the job, list any tools or materials needed to do the task at the top of the job breakdown, and list the measures of success, or results, that learners are aiming for at the bottom of the breakdown. E

Question 3

Remedial training in literacy, maths and reading comprehension is an example of:

Accepted Answer

A)   awareness training.
B)   executive development training.
C)   induction training.
D)   basic skills training.
E)   product knowledge training. D

Question 4

Which one of the following is not an example of learning by doing?

Accepted Answer

A)   Acting in higher positions
B)   Becoming a committee member
C)   Rotating through different positions
D)   Secondments to other areas of an organisation
E)   Observing other workers on the job

Question 5

Which of the following is not likely to be an indicator of employee satisfaction or dissatisfaction?

Accepted Answer

A)   Absenteeism
B)   Engagement
C)   Retention
D)   Productivity
E)   All of the above responses

Question 6

Which of the following is a mode of training in which an employee can learn on their own rather than from someone else?

Accepted Answer

A)   Coaching
B)   Mentoring
C)   Shadowing
D)   e-learning
E)   Peer assistance programs

Question 7

When you make a mistake, the best thing you can do is:

Accepted Answer

A)   analyse what went wrong and decide what corrective action to take.
B)   when it is appropriate, explain where you went wrong.
C)   explain how you have rectified what went wrong.
D)   explain what you intend to do to make sure it does not happen again.
E)   All of these responses are correct.

Question 8

One significant advantage of off-the-job training is that it:

Accepted Answer

A)   is cheaper than on-the-job training.
B)   allows people to learn and make mistakes in a safe environment.
C)   is more hands-on than on-the-job training.
D)   is provided by more experienced professionals than can be found in the workplace.
E)   All of these responses are correct.

Question 9

Choose the correct order of events in the learning cycle:

Accepted Answer

A)   Observe, reﬂect → generalise, conclude → apply → act
B)   Observe, reﬂect → apply → act → generalise, conclude
C)   Act → generalise, conclude → observe, reﬂect → apply
D)   Act → observe, reﬂect → apply → generalise, conclude
E)   Act → observe, reﬂect → generalise, conclude → apply

Question 10

While successes make better learning opportunities than mistakes, some of a person's most important and insightful learning is more likely to come from failures than from successes, provided they work out what went wrong.

Accepted Answer

A) True 
 B)False

Question 11

According to the Honey and Mumford learning style model, a person who thinks about what they have learnt before applying that learning is:

Accepted Answer

A)   an activist.
B)   a pragmatist.
C)   a reflector.
D)   a theorist.
E)   a responder.

Question 12

Which of the following should a learning and development plan contain?

Accepted Answer

A)   A summary of an individual's or a team's learning needs and an indication of any priority areas
B)   The learning method and when and where the learning is to occur
C)   How the effectiveness of the learning is to be assessed
D)   How the learning is linked with the organisation's vision, mission and business plan
E)   All of these responses are correct.

Question 13

The most scientifically reliable method for determining whether a learning and development activity has directly contributed to improving learners' performance is to:

Accepted Answer

A)   ask learners if it has been effective.
B)   ask learners how they are applying what they have learnt and what results they have achieved.
C)   measure learners' performance after the training and compare it with their performance before the training.
D)   compare the performance results of a group of employees who were trained with those of another group who were not trained (i.e. a control group) .
E)   observe learners to see if their performance has improved.

Question 14

Where people have the opportunity to think over and adjust their assumptions, beliefs and/or guiding principles based on their results, this is known as:

Accepted Answer

A)   single-loop learning.
B)   double-loop learning.
C)   triple-loop learning.
D)   multi-loop learning.
E)   cyclical-loop learning.

Question 15

A type of learning activity which fails to deliver the interaction and collaboration that traditional training offers, which often quickly becomes outdated and which is not suitable for people who need individual attention and support is:

Accepted Answer

A)   e-training.
B)   blended learning.
C)   coaching.
D)   external classroom-based courses.
E)   team-building workshops.

Question 16

An employee who continually injures themselves at work most likely requires:

Accepted Answer

A)   awareness training.
B)   customer service training.
C)   occupational safety and compliance training.
D)   IT training.
E)   quality, competition and business practices training.

Question 17

Which of the following types of knowledge could be considered to be intellectual capital?

Accepted Answer

A)   Knowledge of competitors
B)   Technical knowledge
C)   Knowledge of customers
D)   Knowledge of suppliers
E)   All of these responses are correct.

Question 18

The main advantage of in-house training programs is that they:

Accepted Answer

A)   are generally less costly per person.
B)   can be specifically designed to meet the organisation's learning goals.
C)   can be specifically designed to support the organisation's culture.
D)   can be specifically designed to support the organisation's strategy and values.
E)   All of these responses are correct.

Question 19

Job breakdowns should contain:

Accepted Answer

A)   only 'must knows'.
B)   only 'should knows'.
C)   only 'could knows'.
D)   'must knows', 'should knows' and 'could knows'.
E)   only 'must knows' and 'should knows'.

Question 20

The most effective way to deliver self-paced learning and e-learning is to:

Accepted Answer

A)   provide a list of self-paced learning and e-learning programs to employees and allow them time to train themselves.
B)   direct workers to undertake certain learning and e-learning programs at their own pace and in their own time.
C)   integrate them into the organisation's broader learning and performance support activities.
D)   make it the responsibility of managers to ensure that their team members are regularly undertaking at least some self-paced learning or e-learning.
E)   None of these responses are correct.

Exam 27: Encouraging a Learning Environment and Developing Employees