Multiple Choice
The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:
A) aggressive behaviour.
B) assertive behaviour.
C) passive behaviour.
D) submissive behaviour.
E) dominant behaviour.
Correct Answer:

Verified
Correct Answer:
Verified
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