Multiple Choice
The cornerstone of any successful business is knowing and understanding:
A) how each of its staff socialise outside of work hours
B) what its customers like to eat for dinner
C) when its customers like to buy and what they like to do with the products they buy
D) its customer's needs - knowing what, when and how to provide the products and services they expect
Correct Answer:
Verified
Correct Answer:
Verified
Q1: In order to make the best use
Q2: Understanding customer needs and expectations will help
Q3: Excellent service to the external customer is:<br>A)
Q5: It is essential to the success of
Q6: If organisational constraints and limitations get in
Q7: There are a number of mechanisms an
Q8: You can have the very best products
Q9: Good customer service policies must ensure:<br>A) all
Q10: Not all people are the same and