Multiple Choice
If a salesperson notices a billing error in an order, he or she should:
A) wait until the customer notices it.
B) correct billing problems without being prompted by the customer.
C) let the finance team take a call on it.
D) leave it to the senior management to decide whether or not to rectify it.
E) inquire about the severity of the error and act accordingly.
Correct Answer:
Verified
Correct Answer:
Verified
Q62: In the context of buyer-seller relationships, overpromising
Q63: Even though a salesperson is rarely responsible
Q64: In the context of expediting orders and
Q65: Which of the following questions must a
Q66: Service enthusiasm:<br>A) does not help an organization
Q68: Reliability, warmth, and friendliness are attributes that
Q69: In the context of training customer personnel,
Q70: Salespeople who regularly, clearly, and concisely communicate
Q71: Unless the delay in the delivery of
Q72: Identify an action that is likely to