Amelia Has Made a Conscious Effort to Become an Active

Multiple Choice

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

A) Keeping an open mind
B) Establishing a receptive mind-set
C) Capitalizing on lag time
D) Controlling her surroundings