Multiple Choice
All of the following are considered routine business messages except
A) an e-mail message to a coworker that confirms the time for an upcoming meeting.
B) a letter to a customer denying a request for credit.
C) an e-mail reply to a customer acknowledging that an order has been shipped.
D) an all-staff memo that outlines the new procedures for processing returned merchandise.
Correct Answer:
Verified
Correct Answer:
Verified
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