Which of These Messages Most Effectively Conveys Empathy in a Bad-News

Multiple Choice

Which of these messages most effectively conveys empathy in a bad-news message?

A) You have every right to be disappointed. I am truly sorry that our product failed to perform as expected.
B) I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance .
C) We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed .
D) It is with great regret that we must take this step, but you have left us no choice.