Question 1

Explain how a human resources department defines selection. List the four common categories of selection procedures used by companies. Specify which of these four generally does the best job of predicting applicants' future job performance.

Accepted Answer

The answer of Explain how a human resources department defines...

Question 2

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Accepted Answer

A) wages 
B) value-added 
C) compensation 
D) salaries 
E) fees

Question 3

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees.

Accepted Answer

A) task specialization 
B) job description 
C) work empowerment norm 
D) job specification 
E) multitasking capability

Question 4

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about sexual harassment is true?

Accepted Answer

A) Only people who have themselves been harassed can file complaints or lawsuits. 
B) Nonemployees cannot be guilty of sexual harassment. 
C) Sexual harassment can occur between people of the same sex. 
D) The three kinds of sexual harassment are quid pro quo, bona fide, and disparate treatment. 
E) None of these statements about sexual harassment is true.

Question 6

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

Accepted Answer

The answer of Identify and describe the three kinds of...

Question 7

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. Central Market uses its application form to ____.

Accepted Answer

A) shield it from EEOC prosecution 
B) avoid reference checks 
C) administer selection tests 
D) determine how well future employees are performing 
E) train new employees

Question 8

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

Accepted Answer

A) achievement tests 
B) personality tests 
C) cognitive ability tests 
D) work sample tests 
E) biodata

Question 9

What is the primary advantage of the structured interview?

Accepted Answer

A) the amount of background information it reveals 
B) its ability to substitute for biodata 
C) all applicants are asked the same questions 
D) its low costs 
E) its validity

Question 10

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

Accepted Answer

A) 360-degree feedback 
B) performance appraisal iteration 
C) reciprocal appraisal 
D) grapevine appraisal 
E) circular feedback program

Question 11

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Accepted Answer

A) True 
 B)False

Question 12

Aptitude tests are also called ____.

Accepted Answer

A) specific ability tests 
B) cognitive ability tests 
C) personality tests 
D) work sample tests 
E) job-related achievement tests

Question 13

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

Accepted Answer

A) True 
 B)False

Question 14

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an example of a subjective performance measure?

Accepted Answer

A) behavioral observation scales 
B) sales quotas 
C) production rate 
D) revenues 
E) number of customer complaints

Question 16

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Accepted Answer

A) Disparate treatment 
B) Adverse harassment 
C) The four-fifths rule 
D) Deliberate negative reinforcement 
E) Inequitable discrimination

Question 17

The International Gay Rodeo Association (IGRA)began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

Accepted Answer

A) bona fide discrimination 
B) disparate treatment 
C) gender selectivity 
D) quid pro quo selectivity 
E) hostile impact

Question 18

Which of the following is an internal recruiting method?

Accepted Answer

A) advertising 
B) job fairs 
C) job posting 
D) Internet job sites 
E) walk-ins

Question 19

List and explain the three basic kinds of compensation decisions. Give two examples of what is involved in making each kind of compensation decision. What is a job evaluation? Which kind(s)of compensation decisions are job evaluations directly related?

Accepted Answer

The answer of List and explain the three basic kinds...

Question 20

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

Accepted Answer

A) group discussions 
B) lectures and planned readings 
C) role-playing 
D) case studies 
E) coaching and mentoring

Exam 10: Managing Human Resources

Explain how a human resources department defines selection. List the four common categories of selection procedures used by companies. Specify which of these four generally does the best job of predicting applicants' future job performance.

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Which of the following statements about sexual harassment is true?

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

What is the primary advantage of the structured interview?

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Aptitude tests are also called ____.

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

Which of the following is an example of a subjective performance measure?

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Which of the following is an internal recruiting method?

List and explain the three basic kinds of compensation decisions. Give two examples of what is involved in making each kind of compensation decision. What is a job evaluation? Which kind(s)of compensation decisions are job evaluations directly related?

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?